eCommerce

eCOMMERCE LOGISTICS

Ecommerce currently accounts for approximately 20% of total global air cargo volume and is projected to increase to 30% by 2027, according to the International Air Transport Association (IATA).

Cross-border ecommerce is one of the fastest growing sector in the global supply chain affecting all modes of transportation, air cargo in particular. Ecommerce offers new opportunities for incumbent supply chain members but also gives birth to an entirely new breed of logistics companies that provide end-to-end delivery options for parcels to virtually any place on earth. Qstep ecommerce logistics platform is for any type of the company dealing with bulk ecommerce shipments.

With opportunities, however, also come challenges and ecommerce logistics provides plenty of it: from quick delivery expectations from the consumers to tracking, return, damage claims as well as customs and other regulatory controls.

Qstep e-commerce logistics platform tackles all these critical elements of the delivery process starting from route optimization to dispatching the parcel from country of origin to last-mile delivery options, as well as sorting, re-labeling, tracking and EDI message protocols with airlines. To reduce risks and human error, we have built our ecommerce logistics platform as intuitive and automated as possible.

eCOMMERCE LOGISTICS

Electronic commerce or e-commerce refers to the buying and selling of goods and services via the Internet. Large scale e-commerce began in 1991 when the Internet became available to the general public. By 2021, this multi-trillion industry will account for almost 18 % of all retail trade in the world. In turn, e-commerce logistics is responsible for shipping, processing and delivering goods ordered online to merchants and end consumers.

Cross-border e-commerce created new opportunities for the entire supply chain, particularly airlines, freight forwarders, handling companies, and traditional national postal services. It also gave birth to an entirely new breed of company which provides end-to-end delivery options for packets and parcels to virtually any place on earth.

But e-commerce also created challenges for each member of the supply chain. With volumes constantly rising, demand shifting and consumers more knowledgeable than ever, ensuring speedy and on-time delivery of e-commerce goods has become a challenging task in logistics, and, at the same time, has brought disruptions to the air cargo sector. In fact, it is not simply on-time delivery that matters in logistics but the ability to ensure that functions like tracking, return and damage claim processing occur seamlessly.

The Qstep e-commerce logistics platform tackles all these critical elements of the delivery process and has the capacity to ensure linehaul and last-mile delivery options, sorting, re-labeling, tracking and EDI message protocols with airlines. To reduce risks and human error, we have built our platform as transparently and automated as possible.

Whether you are a postal company or a new enterprise engaged in e-commerce logistics, Qstep offers a one-stop shop solution to create a reliable and informed supply chain network able to service the most demanding of clients across the globe. Whatever the trade route, volume or complexity of your e-commerce handling needs are, Qstep can provide the backbone for success.

Key Features

TRACK & TRACE

Global and internal manual and automated track & trace
Track & trace information on different levels: AWB, package, parcel
Tracking when UPU provider is not used/available

EFFICIENT AND PAPERLESS HANDLING

Extranet for clients to manage shipment data
Intranet for resource planning
All warehouse activity in PDA
Sorting in PDA
Creating and printing labels
Re-labeling

HUMAN ERROR MINIMIZATION

Real-time data exchange to minimize human error
Intuitive user interface in terminal and office
First class error prevention at all stages
Automatic alert to clients on goods arrival

RETURNS MANAGEMENT

Grouping parcels into „return units”
Reports on parcel returns to clients

INTEGRATIONS

IPS
Customs
ERP
ITMATT and EMC for pre-alerts
Metadata transfer for analysis (Power-BI)
Airport scheduling systems

INTRANET

Shipment process overview
Handling process overview
Report planning

EXTRANET

Shipment data management for clients
Claims management

MAJOR TRADE LANES (ROUTES) COVERED

China – Western and Eastern Europe
USA – Western and Eastern Europe
Europe – Asia (incl. The Middle East)

NEW FINANCIAL CAPABILITIES

Automated (bulk) invoicing
Payments management
Customization and automation of reports

IMPROVED MESSAGING AND COMMUNICATION

Built-in trigger for every message, no manual action
Automated EDI messages

TRANSPARENCY AND SECURITY

Limitless opportunities in improving visibility of parcel movement thanks to Qstep universal API
Full visibility of eCommerce goods arrival at transit airport hubs
Full visibility of linehaul events
Full visibility of last-mile events
Damaged goods act in PDA

MANAGEMENT VIEW

KPI statistics
Cash flow monitoring
Volumes breakdown
Fully integrated branches

CLIENT RELATIONS MANAGEMENT

Client customization