Phone: (+372) 54 626 595
Email: info@qstep.eu
Tallinn Office
Tallinn Office

eCommerce

Warehouse worker scanning box in warehouse

eCOMMERCE LOGISTICS

Electronic commerce or e-commerce refers to the buying and selling of goods and services via the Internet. Large scale e-commerce began in 1991 when the Internet became available to the general public. By 2021, this multi-trillion industry will account for almost 18 % of all retail trade in the world. In turn, e-commerce logistics is responsible for shipping, processing and delivering goods ordered online to merchants and end consumers.

Cross-border e-commerce created new opportunities for the entire supply chain, particularly airlines, freight forwarders, handling companies, and traditional national postal services. It also gave birth to an entirely new breed of company which provides end-to-end delivery options for packets and parcels to virtually any place on earth.


But e-commerce also created challenges for each member of the supply chain. With volumes constantly rising, demand shifting and consumers more knowledgeable than ever, ensuring speedy and on-time delivery of e-commerce goods has become a challenging task in logistics, and, at the same time, has brought disruptions to the air cargo sector. In fact, it is not simply on-time delivery that matters in logistics but the ability to ensure that functions like tracking, return and damage claim processing occur seamlessly.

The Qstep e-commerce logistics platform tackles all these critical elements of the delivery process starting from route optimization to dispatching the parcel from country of origin to last-mile delivery options, as well as sorting, re-labeling, tracking and EDI message protocols with airlines. To reduce risks and human error, we have built our platform as transparently and automated as possible.

Whether you are a postal company or a new enterprise engaged in e-commerce logistics, Qstep offers a one-stop shop solution to create a reliable and informed supply chain network able to service the most demanding of clients across the globe. Whatever the trade route, volume or complexity of your e-commerce handling needs are, Qstep can provide the backbone for success.

Read more

eCOMMERCE LOGISTICS

Electronic commerce or e-commerce refers to the buying and selling of goods and services via the Internet. Large scale e-commerce began in 1991 when the Internet became available to the general public. By 2021, this multi-trillion industry will account for almost 18 % of all retail trade in the world. In turn, e-commerce logistics is responsible for shipping, processing and delivering goods ordered online to merchants and end consumers.

Cross-border e-commerce created new opportunities for the entire supply chain, particularly airlines, freight forwarders, handling companies, and traditional national postal services. It also gave birth to an entirely new breed of company which provides end-to-end delivery options for packets and parcels to virtually any place on earth.


But e-commerce also created challenges for each member of the supply chain. With volumes constantly rising, demand shifting and consumers more knowledgeable than ever, ensuring speedy and on-time delivery of e-commerce goods has become a challenging task in logistics, and, at the same time, has brought disruptions to the air cargo sector. In fact, it is not simply on-time delivery that matters in logistics but the ability to ensure that functions like tracking, return and damage claim processing occur seamlessly.

The Qstep e-commerce logistics platform tackles all these critical elements of the delivery process and has the capacity to ensure linehaul and last-mile delivery options, sorting, re-labeling, tracking and EDI message protocols with airlines. To reduce risks and human error, we have built our platform as transparently and automated as possible.

Whether you are a postal company or a new enterprise engaged in e-commerce logistics, Qstep offers a one-stop shop solution to create a reliable and informed supply chain network able to service the most demanding of clients across the globe. Whatever the trade route, volume or complexity of your e-commerce handling needs are, Qstep can provide the backbone for success.

Read more

Key Features

TRACK & TRACE
  • Global and internal manual and automated track & trace
  • Track & trace information on different levels: AWB, package, parcel
  • Tracking when UPU provider is not used/available
EFFICIENT AND PAPERLESS HANDLING
  • Extranet for clients to manage shipment data
  • Intranet for resource planning
  • All warehouse activity in PDA
  • Sorting in PDA
  • Creating and printing labels
  • Re-labeling
HUMAN ERROR MINIMIZATION
  • Real-time data exchange to minimize human error
  • Intuitive user interface in terminal and office
  • First class error prevention at all stages
  • Automatic alert to clients on goods arrival
RETURNS MANAGEMENT
  • Grouping parcels into „return units”
  • Reports on parcel returns to clients
INTEGRATIONS
  • IPS
  • Customs
  • ERP
  • ITMATT and EMC for pre-alerts
  • Metadata transfer for analysis (Power-BI)
  • Airport scheduling systems
INTRANET
  • Shipment process overview
  • Handling process overview
  • Report planning
EXTRANET
  • Shipment data management for clients
  • Claims management
MAJOR TRADE LANES (ROUTES) COVERED
  • China – Western and Eastern Europe
  • USA – Western and Eastern Europe
  • Europe – Asia (incl. The Middle East)
NEW FINANCIAL CAPABILITIES
  • Automated (bulk) invoicing
  • Payments management
  • Customization and automation of reports
IMPROVED MESSAGING AND COMMUNICATION
  • Built-in trigger for every message, no manual action
  • Automated EDI messages
TRANSPARENCY AND SECURITY
  • Full visibility of parcel movement
  • Damaged goods act in PDA
MANAGEMENT VIEW
  • KPI statistics
  • Cash flow monitoring
  • Volumes breakdown
  • Fully integrated branches
CLIENT RELATIONS MANAGEMENT
  • Client customization