Digital technology has been penetrating the aviation sector for almost three decades now with the first passenger e-ticket issued over 20 years ago. Today´s passenger journey is fully digitized, traceable and transparent. However, for some mysterious reason, air cargo handling has remained a cumbersome, paper-driven business few dared or wanted to enter. This, in spite of the fact that air cargo handling, thanks to its ability to deliver life critical and high-quality products quickly and safely, is an important global trade and e-commerce facilitator which accounts for 35% of world trade value.

So why has air cargo been so slow in catching up on digital innovation and still isn’t handled nearly as smoothly as passengers? Why do shippers and consignees have little visibility on the movement and state of their shipment? Why do cargo ground handlers operate using multiple software systems which cause them delays and extra costs?

Born in the cargo handling terminal, Qstep helps to tackle these and many other challenges. From e-AWB to new data sharing standards – The Qstep platform allows cargo ground handlers to benefit from the latest technological solutions and ensures the new technology runs smoothly and safely in the background of the handler ́s operational and business processes. We are the preferred choice for ground handlers not only due to our technological edge and know-how but because Qstep understands the essence of every business detail and operational flow.

Currently, Qstep supports all current technologies and formats from e-AWB to XML, as well as multiple ways of data exchange with Customs, but we understand that these formats will not be around much longer as technology leaps forward and new standards are adopted. Many in the air cargo industry thought that in 2010, with the introduction of e-AWB (electronic Airway Bill), the pinnacle of digitization had been reached. In reality, e-AWB turned out to be just an electronic way of pushing the document with a current market penetration rate of only 55%. It will not be long before new and more efficient technologies disrupt the air cargo industry once again. Qstep is prepared for this.

Instead of waiting for new standards, Qstep is directly involved in creating them. We are a recognized member of IATA One Record pilot projects aimed at developing and introducing new data sharing standards for the air cargo industry. Once these pilot projects are ready and interconnected, they will form a global cargo information network, otherwise referred to as the Internet of Logistics (IoL).

Join Qstep now to become part of the Internet of Logistics revolution and find yourself in the driver’s seat of air cargo digital transformation.

EFFICIENT AND PAPERLESS HANDLING

  • e-AWB and CargoIQ compliant
  • cargo and mail integrated into the same platform
  • all warehouse activity in PDA
  • release-to-ramp digital signature
  • creating and printing ULD tags

NEW FINANCIAL CAPABILITIES

  • Automated (bulk) invoicing
  • Payments management
  • Customization and automation of reports

AUTOMATED MESSAGING AND COMMUNICATION

  • built-in trigger for every message, no manual action
  • automated EDI messages: Cargo IMP, ICS, ECS, NCTS

TRANSPARENCY AND SECURITY

  • full visibility of cargo and mail movement
  • electronic DGR check-list
  • damaged goods act in PDA

MANAGEMENT VIEW

  • KPI statistics
  • Cash flow monitoring
  • Volumes breakdown
  • Fully integrated branches

HUMAN ERROR MINIMIZATION

  • intuitive user interface in terminal and office
  • first class error prevention at all stages
  • automatic alert to clients on arrival of goods

CLIENT RELATIONS MANAGEMENT

  • Cargo IMP message parameters for airlines
  • Authorization management (power of attorney)

INTEGRATION

  • Cargo IMP messages
  • Customs
  • ERP
  • Airport scheduling systems

ADD-ON SERVICES FOR HANDLING AND TRUCKING

  • Road feeder service (RFS) support
  • Extranet for agents and freight forwarders
  • Order management or acceptance of goods without AWB
  • Enabling freight forwarders to submit eAWBs to airlines

Electronic commerce or e-commerce refers to the buying and selling of goods and services via the Internet. Large scale e-commerce began in 1991 when the Internet became available to the general public. By 2021, this multi-trillion industry will account for almost 18 % of all retail trade in the world. In turn, e-commerce logistics is responsible for shipping, processing and delivering goods ordered online to merchants and end consumers.

Cross-border e-commerce created new opportunities for the entire supply chain, particularly airlines, freight forwarders, handling companies, and traditional national postal services. It also gave birth to an entirely new breed of company which provides end-to-end delivery options for packets and parcels to virtually any place on earth.

But e-commerce also created challenges for each member of the supply chain. With volumes constantly rising, demand shifting and consumers more knowledgeable than ever, ensuring speedy and on-time delivery of e-commerce goods has become a challenging task in logistics, and, at the same time, has brought disruptions to the air cargo sector. In fact, it is not simply on-time delivery that matters in logistics but the ability to ensure that functions like tracking, return and damage claim processing occur seamlessly.

The Qstep e-commerce logistics platform tackles all these critical elements of the delivery process and has the capacity to ensure linehaul and last-mile delivery options, sorting, re-labeling, tracking and EDI message protocols with airlines. To reduce risks and human error, we have built our platform as transparently and automated as possible.

Whether you are a postal company or a new enterprise engaged in e-commerce logistics, Qstep offers a one-stop shop solution to create a reliable and informed supply chain network able to service the most demanding of clients across the globe. Whatever the trade route, volume or complexity of your e-commerce handling needs are, Qstep can provide the backbone for success.

TRACK & TRACE

  • global and internal manual and automated track & trace
  • track & trace information on different levels: AWB, package, parcel
  • tracking when UPU provider is not used/available

EFFICIENT AND PAPERLESS HANDLING

  • Extranet for clients to manage shipment data
  • Intranet for resource planning
  • all warehouse activity in PDA
  • sorting in PDA
  • creating and printing labels
  • re-labeling

HUMAN ERROR MINIMIZATION

  • real-time data exchange to minimize human error
  • intuitive user interface in terminal and office
  • first class error prevention at all stages
  • automatic alert to clients on goods arrival

RETURNS MANAGEMENT

  • grouping parcels into „return units”
  • reports on parcel returns to clients

INTEGRATIONS

  • IPS
  • Customs
  • ERP
  • ITMATT and EMC for pre-alerts
  • Metadata transfer for analysis (Power-BI)
  • Airport scheduling systems

INTRANET

  • shipment process overview
  • handling process overview
  • report planning

EXTRANET

  • shipment data management for clients
  • claims management

MAJOR TRADE LANES (ROUTES) COVERED

  • China – Western and Eastern Europe
  • USA – Western and Eastern Europe
  • Europe – Asia (incl. The Middle East)

NEW FINANCIAL CAPABILITIES

  • Automated (bulk) invoicing
  • Payments management
  • Customization and automation of reports

IMPROVED MESSAGING AND COMMUNICATION

  • built-in trigger for every message, no manual action
  • automated EDI messages

TRANSPARENCY AND SECURITY

  • full visibility of parcel movement
  • damaged goods act in PDA

MANAGEMENT VIEW

  • KPI statistics
  • Cash flow monitoring
  • Volumes breakdown
  • Fully integrated branches

CLIENT RELATIONS MANAGEMENT

  • Client customization

Clients

After a time consuming decision making process, our company made the switch from our previously used software to Qstep. Before committing to Qstep, I had concerns about the out of pocket expense, return on investment and was worried that my staff would have difficulties learning how to navigate the new system. For us additional challenge was to remove paper out of terminal and replace it with PDA’s. After rollout we were pleasantly surprised to discover how intuitive and easy to learn software Qstep is and that paper has no place in the warehouse anymore. What pleases me most is the outcome from the savings achieved from the restructuring of our organization. I would recommend Qstep to any handler looking to streamline and simplify their processes.
Saulius Batavičius CEO, Litcargus
As a newcomer to the market we were looking for partner with innovative solutions and ideas compared to existing players in Helsinki airport. Q-step felt right partner from the beginning as their concept had all the necessary bits and pieces in place. Starting from intuitive user interface and customer extranet access to fully automated invoicing, which literally enables to save cost in labor. We couldn’t find similar offering in the market.
Jouni Ritola Director, ASR